September 2, 2018
Language Barriers Once An Issue Of The Past, Are Simplified And Eradicated With Google Translate
I was called to a client last Friday, to survey and estimate for a door and lock repair project, where the customer who had filled out the online lead form, obviously didnt understand much English.
I contacted them immediately (as i try to do with all leads) and noticed the difficulty in understanding them and they in understanding me.
By speaking very slowly and enunciating my words, I was able to get my message across and determine some of their needs. I arranged a suitable time (in the following hour) to attend and provide a free onsite survey and estimate, like we offer to all our clients.
Upon arrival, ringing the door bell and waiting, the clients daughter answered the door and invited me in.
She spoke very little English and after a few minutes I managed to get her to tell me that she was Nepalese. She pointed me in the direction of the project request and toward her father and mother.
The difficulty in communicating, to determine their needs was perplexing until I remembered that Google produced a fabulous app, a few years ago called Google Translate.
Having traveled abroad, a number of times in recent years and me not speaking the native language of some of my destinations, I have successfully used the Google Translate app on my cellphone a great number of times. From reading menus to understanding street signs, the Google Translate app has quickly become one of my most prized app's. I remember traveling from Italy, through Switzerland to France, a few years ago and we stopped over in Bern, Switzerland for a few hours while waiting to transfer trains. We decided to look for a bite to eat but very few of the signs had English translations, so understanding where to go and what to do was difficult without the app.
The app includes a microphone feature that enables you to speak in your language and it will automagically translate into the desired language for which you want to speak. Then you can play the translated phrases for your subject to hear and understand. they can then respond in their language, again into your cellphone and the app will translate into English. then I press the play button and a Google created synthetic voice will speak in English.
While abroad another time, we were staying in Madrid, Spain for a few days and wanted to go to the oldest restaurant in the civilized world, Sobrino de Botín and eat from their unique menu. The taxi driver that picked us up at the hotel, did not speak any English at all and I immediately pulled out my phone and spoke our request into the Google Translate app. When the driver heard the synthesized voice, he lit up and smiled and understood perfectly. he responded in Spanish and thanked us for introducing him to such a fabulous tool that would help him to earn substantially more money in future.
......back to the subject of the post here... the customer was able to communicate their needs in their native Nepalese and to understand my responses after translating from English.
We have arranged the project completion for next week and chalk up another satisfied client.
If you run your own show, or even if you dont, you will most likely run into communication issues in your life and sometimes your daily travels. using the Google Translate app will help you to communicate easily with almost anyone and provide top notch customer service for which you will be remembered and referred because of. I highly suggest you download the app from your OS app store and start capitalizing on income opportunities from customers, whom in the past, you may have had difficulties talking to and with.
Below find links to the app in Apple App Store and Google Play.
Google Translate For IOS
Google Translate For Android
Home Advisor (formerly Service Magic) Testimonials And Sites That Recommend Us
Danny was very professional and friendly at the same time. He not only gave me the quote and fixed the exterior door and explained his work. He was prompt and upfront about the work and did the work. He came in time took care of it on the same day. (Sasheethn K St Louis MO) June 2018d out problems but assured not urgent. Please feel free to have Danny pass out my number for my total experience review 314-351-5553
Charlie M. (St Louis, MO) November 2015
Danny was pleasure to meet and was very knowledgable. He explained several lock replacement options but I decided none of them were a good fit for a storm door, however, I did replace a lock on my entry door with a type of lock I had never seen before. I would highly recommend this company.
Patricia J (Bridgeton, MO) March 2014
They were prompt and showed up when he said he would show up. He knew his stuff. I had ordered new handles and he was honest enough to say that we don't need them that he can fix the doors and he did. Made me lock and unlock my doors to his satisfaction so that I knew what to do. Am very, very pleased with the service and cost.
Joyce K (Glencoe, MO) May 2015
Showed up on time for appointment. Was very knowledgeable about the project and offered a solution beyond what I asked to be done.
Stephen G (Chesterfield, MO) May 2015
Daniel was right on time, assessed the problems I had with two doors, made the repairs, and explained what caused the problems to begin with .... He is a "door expert" and a true professional. I highly recommend him.
Vince V (St. Louis MO) May, 2015
Danny was fabulous! He went over my concerns and he provided me with more than a fair quote. He was there when he said he was going to be there. I would highly recommend Danny. Cheers!
Denise S (Imperial, MO) May 8, 2014
Hired Danny to re-key locks on "new" house purchase. He advised to replace with new deadbolts & door knobs on 3 entry doors instead which I agreed with. All doors have 1 matching key & the safety of excellent quality product & workmanship. He also added new strike plate to door frame to complete project.. I recommend as your 1st & only call to a Locksmith.
Denise F (St. Louis, MO) April 3, 2014
Danny was very helpful in solving a pretty complex problem involving many lock.
Scott C (Eureka, MO) March 27, 2014
Needed patio door track to run smoothly. Arrived early, fixed door and explained what he was doing during repair. Quick and easy. Door works great, my wife will now speak to me, and I've become a better dancer.
Mike W. (Arnold/Oakville MO) July 2013
The owner spent a longtime with me on the phone helping diagnosis the problem. He was on-time, friendly and helped resolve my issue. I will definitely use him again!
Chris C (Lake St Louis, MO) July 2013
I had a very pleasant experience with Master Key Systems. They came out, did the job (which took longer than expected) and they did not change the price they quoted me. Now, I am not certain that it was a great value for the money because I don't have a comparison, but they did what they said, when they said, for the price they said. Enough said!!!
Antonio B (Saint Louis, Missouri) March 2013
Professional.. Upfront about charges. Fixed the sticky door within 20 minutes. I will recommend Master Key for exterior door issues.
Muthu R (Ballwin, MO) July 2012
Danny was a master craftsman, knowledgable and professional. I will be calling on him again in the future as well as passing on his services to friends and family.
Marsha L (Saint Louis, MO) July 2012
Danny was excellent! I called him on a Monday to fix a sliding glass door. He happened to have the exact part we needed (and it was not an easy find - we had looked everywhere) and he came over Tuesday evening. He stayed until 8:00 until the job was done, and cleaned up afterwards. He was courteous, professional, and efficient! I could not be happier!
Rachel P Maryland Heights, MO (July 2012)
He did an excellent job. Got there on time and quickly solved the issue. Was very pleasant and explained the situation and how to keep the door from sticking in the future. Would definitely use Master Key LLC again!
Neil F. (Saint Louis, MO) April 2012
Danny was very friendly and knowledgeable, although his apprentice seemed to do most of the work, Danny kept an eye on him to make sure it was done right. He had very reasonable pricing for re-keying.
Greg D (St Louis, MO) October 2011
He was extrememly fabulous and helpful and did a wonderful job. He was very professional.
Shannon M. (Arnold, MO) October 2011
Growing up spending so much of my time in Italy, the uniqueness of the Nova Classico left quite an impression on me. To be able to have and enjoy them in my own home here in the states is a nostalgic indulgence I'm enjoying beyond words. Thank you Danny for coordinating this transaction.
Joseph M (Chicago, IL) September 2011
great job. hired on the spot and he did job right then at great price
Ron B (Arnold, MO) July 2011
I searched the internet and found your services. I received three phone calls within several days. A service call was scheduled. Two gentlemen arrived promptly, analyzed the problem and fixed it.
James & Florenc M Saint Louis, MO July 2011
The repairman was on time and did an excellent job of fixing a very stubborn door lock. He was persistent and cleaned up the work area afterwards. I would use this service again.
Brenda F (Saint Peters, MO) June 2011
Danny was very polite and knew what the problem was and how to fix it. He also gave me some information about other issues that could arise with my door and locks. Will hire again if I ever need that type of work done.
Jason M Imperial, MO March 2011
I had an exterior basement door that dragged when opening and closing. The hinges were not fitting properly and the door frame had shifted, probably due to the age of the house.The screwswould not go far enough into the wall without hitting stone...even using a special drill bit. Dan worked a long time drilling and sanding to shore up the door as best as possible. I know it will never be perfect. He could have easily sold me a new door and the same issue would happen. He was honest, thorough, and did an excellent job without charging me a fortune. I'm satisfied with the door now. If you want an honest, experienced man, Then Dan is the man
Roger M Saint Louis, MO March 2011
I purchased the Cowdroy P697 Pocket door lock with key over the internet. I emailed questions before my purchase and was provided with the answers quickly by return email. The purchase was quick and easy and the lock was shipped immediatly. Installation is quick and easy. But you do need to convert millimeters to inches (use the internet) in the installation instructions. And the lock looks great and works great. I will do business with them again. THANK YOU
Ed D (February, 2011)
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