I was called out late the other night, just as the rain was settling in for an all night torrential downpour, because some ladies were locked inside their shop.
I resolved their issue quickly but couldnt complete the necessary repairs due to the rain. Went back the next morning and produced this fix...
EDIT: 9/1/2015
It seems that the same issue resurfaced after a couple of weeks. The maintenance company called another tradesman who promptly re-installed the screws. According to the manager, it worked for about 1 day.
The maintenance company called us back a week later and we attended under our warranty and repaired the offending door again.
Turns out the pin that signals the locked or unlocked state on the inside of the door, was jamming due to the original installer drilling the hole in the incorrect location. we removed the bent pin and it all works well. Now been 2 weeks and all working fine.
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