Our Recent Computer Catastrophe Has Proved Unrecoverable

It is with deep regret that we unhappily announce that our recent computer catastrophe has rendered our database 99% unrecoverable.

This means that all our high security restricted key system data has been lost forever. The computer failure was sudden and unexpected and compromised our backups too.

We apologize to our many clients who trusted us to maintain these records.

NOTE: None of our systems have been compromised or lost to hackers or stolen details. We have simply lost the intellectual data. That means that all systems already in existence are still secure. We just cannot access any of the data required to produce new key copies or generate new cylinders keyed to existing cylinder loadings or run reports of current quantity of issued keys.

Each System's Contact Information, including all recorded signatories have also been lost.

We will try to contact some clients to update their authority signatory forms and enroll the systems in our new updated and backed up (in multiple locations including the cloud off-site) software.

To our customers, if you require additional keys or any service on your systems, we will require to view an image of all your different existing keys in your system. This way we can rebuild the database by hand and can service and update your systems.

We apologise again and thank you for your understanding.