Internet-Connected Garage Door Operator Disabled In Retaliation For Bad Review

The Internet-Of-Things (IOT) is the new age for many consumers today. The increasing desire for "connected" technological products, raises privacy and security concerns especially when a disgruntled customer leaves a stinging negative review about their purchase.

As is the case with a particular customer who had purchased Garadjet - An Internet-Connected Garage Door Opener, designed to let you see the status of your door and control it via an app.

The customer installed the product he purchased on Amazon and  left a nasty support message on the company's support forum and then one minute later posted a nasty review on Amazon.

That prompted the Garadjet management to retaliate by denying the ID Unit server connection.

All being played out online, the exchange went viral through a twitterfeed that attracts a wide following among the #hacking community. Check out the commotion in the source below


Many customers today are intrigued by the quick advancement in technology and are picking up all manner of gadgets aimed at increasing their quality of life.

We receive an increasing number of requests for wireless battery powered deadbolt locks and access control devices. We are committed to providing our customers with premium quality products and services and often advise customers to be aware of the shortcomings of many of today's offerings.

Shortcomings like for example

• Regular need to replace batteries
• Weathering that affects the movement of the door and frame causing the bolt mechanism to mis-align and the motor bolt mechanism not operate correctly
• Doors dropping - affecting alignment
• Electronic products, especially battery powered that are fitted outside are often not sealed sufficiently and electronics and water are not a good combination. Humidity is a natural phenomenon that is often not accounted for with anything electronic, especially externally installed door hardware

We find that many customers are going back to using their mechanical key within about 15 months of installing their wireless battery powered door locks, due to some of the shortcomings as listed above.

The modern IOT era is having an affect on how business occurs and caution is suggested when purchasing products that can easily be hacked. #hacking is all over the news in recent times and now, more than ever, we need to remain vigilant for our and our families safety and security.

(source...)