Vivint Smart Home Settles With ADT in Deceptive Sales Practises Lawsuit To The Tune Of $10 Million

Breaking News:

January 5, 2018

ADT - One of America's largest alarm and security companies announced last Thursday that they have settled with Vivint Smart Home an ongoing lawsuit over Vivint's use of deceptive sales practises.

Vivint Smart Home, which began life in 1999 as APX Alarm Systems in Utah has settled multiple lawsuits over the years in relation to deceptive sales tactics with Texas, Pennsylvania and Wyoming.

Vivint rebranded from APX and entered the residential home security market to offer customers "connected" lock and alarm systems in the burgeoning "Smart Home" market.

They make use of modern technology products including wireless door locks, alarm panels, camera's, door bells, thermostats etc to offer prospective clients a modern "connected" smart home.


They do all this for a monthly subscription.

I have personally been called numerous times by customers in my region to repair doors and locking systems installed by some of Vivint's untrained technicians. Many times Vivint offers brand name products that are poor quality and when installed by untrained technicians, often results in a very poor quality experience for residents and dwellers.

Many consumers today have a lot of information available to them to sift through, to find the appropriate product or service to meet or exceed their needs. Who to trust becomes becomes difficult when the muddied waters of court cases and lawsuits get exposed and revealed. It is imperative that would be consumers be informed of the attributes of a company before choosing to purchase and always look for multiple stories about a potential partner, especially when it comes to your residential security and the security of your family.

The article in the source below provides more clarity about this recent development.

Interestingly, the same day this article appeared, another press release also surfaced by Business Wire, a Berkshire Hathaway company, naming Vivint as the Connected Home Company Of The Year For 2018. I do think that this is not a coincedence. I think this announcement was made to deflect attention from the other important news.

(source...)