8/23/2018 UPDATE: We just updated the video above to a better video from our colleague Terry Whin-Yates.
Came across an interesting blogpost today that has several comments by product users, all complaining about similar problems shortly after installing Kwikset Smartkey locks.
One such comment by a poster....
"Our smartkey failed this evening. We locked both deadbolt and door as we left, came home to locked out. I called kwikset and after working with them on the phone trying to wiggle the key to the 1/4 turn position to try and get it to the learn position – nothing worked. The customer support person said since we had keys duplicated using the grinding method instead of having a locksmith stamp them out the keys had made the cams in the lock out of alignment. I asked CS how we will get in if we are on the OUTSIDE wanting in and he said we would have to either find another way in or drill out the cylinder. They are sending a replacement cylinder. No thanks – I don’t want to take the chance."
"My husband just bought this and installed it yesterday. While “rekeying” to our key, it stopped working! Now both the key that came with it doesn’t open the door nor the new key. I was looking for the company’s website for troubleshooting the problem and found this! Glad we kept the receipt as this installation is not continuing! Thank you all for commenting! You are saving more people from getting ripped off with this lock!"
"What a nightmare.My baby boy moves out to his first house and buys the kwikset smartkey to assure his security.comes home one night,pouring down rain and 28 degrees outside cant get in the house the key doesnt fit the lock .He has to sleep out in the car all night long.what a nightmare.never again will a smartkey be bought especially $80.00.there needs to be a recall on the kwikset smartkey.what a let down."
"What a joke, installed YESTERDAY, worked perfectly fine until coming home today with groceries and a 6 month old, to find out our key no longer worked. Was told by customer service that this is NOT an issue and people do not have this problem (Obviously I told him to check this website, because he was wrong)
Option one, I can take the deadbolt off my front door to bring to Home Depot and have them fix the lock, which would leave my house unsecure as there would be NO lock on my door. The other option is to wait 5-7 days for a new lock from them. He said the new lock they will send me is more efficient then the one month old lock already installed and he guarantees it will not have this problem.
In the meantime, how the heck am I supposed to get in and out of my house if my lock doesn’t work?
WHAT A JOKE! Take these stupid things offffff the market"
" I received the new smart key cylinder fromKwieset and installed it on the front door. From the get-go I had problems, only some of the existing keys worked. Bought new keys and they seemed to work better for a short time. Now they are giving me problems. I have to jiggle them inside the lock to unlock the door and even now they are giving me problems. Finally I had enough: no trust in the lock and never knew when I would be locked out again. I took the smart key cylinder out and installed the old lock, which is a non smart key. At least now I have peace of mind that it will always work. I am keeping the old smart key locks, because I know with all the problems that everybody is having, there has to be a recall and maybe I can get my money back, but I will not hold my breath. Keep complaining to Kwikset about the so called smart key. I wasn’t very smart to buy it in the first place."
Many people seem to think that locksmith services are too expensive. In fact locksmith services are often cheaper than purchasing the DIY products from the big box hardware stores, because locksmiths have taken the time and training to master their product lines. Installation, service, maintenance all taken care of by a true technician with experience in the field.
I understand the perception that DIY is often cheaper, but realistically the locksmith (one of the oldest professions) has deliberately trained to service, advise and protect consumers from the poor advice and suggestions often received at the big box stores from untrained, unknowing part time sales assistants.
I regularly see both Kwikset Smartkey and Schlage Securekey products in the field. Often they are purchased by consumers at the big box hardware stores because most locksmiths refuse to stock them.
I can easily reset the tumblers for clients, often because they have lost the reset tool for the Kwikset or are simply unaware that the process is uncomplicated. The Schlage Securekey is a little more complicated process to re-key, but this is because many customers no longer have access to the blue reset key.
For the better (and often cheaper) products, visit your local locksmith today and find out the why's and how's behind purchasing suitable functional and correct locking systems and products.
See also Kwikset Smartkey Locks - Making Keys