A few weeks ago we were referred by a continuing client (who has been regularly using our services for about 10 years now), to a parishioner who required some professional services to help with her malfunctioning safe.
The safe in question is made by Cannon Safe Company and is a large 2000lb container most often used as a rifle safe but in this case became the safe for the family business records.
The safe was originally purchased about 20 years ago and worked flawlessly for that time. It used a LaGard brand digital safe combination lock with a purpose made digital dial with the company logo (a canon) on it.
Cannon sold the safe with a lifetime warranty and honored that warranty by sending out a replacement lock and digital dial. The only issue was the customer having tremendous difficulty communicating with Cannon customer service. First, they took 30 minutes to answer the phone, then they kept the customer on hold for 3 hours before dropping the call. The customer called back 3 times with the same result each time, before seeking outside assistance.
Her parish piut her in contact with me and I attended the site, rang and spoke with customer service, organized a replacement lock and the whole call took 45 minutes total.
I then attended a week later to complete the install along with some extra jobs requested.
See the images below
|First image is safe with original lock on it|
|Image of interior mechanism|
|wired to lock|
Oldlock on left, new lock on right
Original lock on left, new lock on right