Kwikset Smartkey Problems...

8/23/2018 UPDATE: We just updated the video above to a better video from our colleague Terry Whin-Yates.




Came across an interesting blogpost today that has several comments by product users, all complaining about similar problems shortly after installing Kwikset Smartkey locks.

One such comment by a poster....

"Our smartkey failed this evening. We locked both deadbolt and door as we left, came home to locked out. I called kwikset and after working with them on the phone trying to wiggle the key to the 1/4 turn position to try and get it to the learn position – nothing worked. The customer support person said since we had keys duplicated using the grinding method instead of having a locksmith stamp them out the keys had made the cams in the lock out of alignment. I asked CS how we will get in if we are on the OUTSIDE wanting in and he said we would have to either find another way in or drill out the cylinder. They are sending a replacement cylinder. No thanks – I don’t want to take the chance."

Another...

"My husband just bought this and installed it yesterday. While “rekeying” to our key, it stopped working! Now both the key that came with it doesn’t open the door nor the new key. I was looking for the company’s website for troubleshooting the problem and found this! Glad we kept the receipt as this installation is not continuing! Thank you all for commenting! You are saving more people from getting ripped off with this lock!"

Another...

"What a nightmare.My baby boy moves out to his first house and buys the kwikset smartkey to assure his security.comes home one night,pouring down rain and 28 degrees outside cant get in the house the key doesnt fit the lock .He has to sleep out in the car all night long.what a nightmare.never again will a smartkey be bought especially $80.00.there needs to be a recall on the kwikset smartkey.what a let down."

Another...

"What a joke, installed YESTERDAY, worked perfectly fine until coming home today with groceries and a 6 month old, to find out our key no longer worked. Was told by customer service that this is NOT an issue and people do not have this problem (Obviously I told him to check this website, because he was wrong)

Option one, I can take the deadbolt off my front door to bring to Home Depot and have them fix the lock, which would leave my house unsecure as there would be NO lock on my door. The other option is to wait 5-7 days for a new lock from them. He said the new lock they will send me is more efficient then the one month old lock already installed and he guarantees it will not have this problem.

In the meantime, how the heck am I supposed to get in and out of my house if my lock doesn’t work?

WHAT A JOKE! Take these stupid things offffff the market"

Another...

" I received the new smart key cylinder from

Kwieset and installed it on the front door. From the get-go I had problems, only some of the existing keys worked. Bought new keys and they seemed to work better for a short time. Now they are giving me problems. I have to jiggle them inside the lock to unlock the door and even now they are giving me problems. Finally I had enough: no trust in the lock and never knew when I would be locked out again. I took the smart key cylinder out and installed the old lock, which is a non smart key. At least now I have peace of mind that it will always work. I am keeping the old smart key locks, because I know with all the problems that everybody is having, there has to be a recall and maybe I can get my money back, but I will not hold my breath. Keep complaining to Kwikset about the so called smart key. I wasn’t very smart to buy it in the first place."

Many people seem to think that locksmith services are too expensive. In fact locksmith services are often cheaper than purchasing the DIY products from the big box hardware stores, because locksmiths have taken the time and training to master their product lines. Installation, service, maintenance all taken care of by a true technician with experience in the field.

I understand the perception that DIY is often cheaper, but realistically the locksmith (one of the oldest professions) has deliberately trained to service, advise and protect consumers from the poor advice and suggestions often received at the big box stores from untrained, unknowing part time sales assistants.

I regularly see both Kwikset Smartkey and Schlage Securekey products in the field. Often they are purchased by consumers at the big box hardware stores because most locksmiths refuse to stock them.

I can easily reset the tumblers for clients, often because they have lost the reset tool for the Kwikset or are simply unaware that the process is uncomplicated. The Schlage Securekey is a little more complicated process to re-key, but this is because many customers no longer have access to the blue reset key.

For the better (and often cheaper) products, visit your local locksmith today and find out the why's and how's behind purchasing suitable functional and correct locking systems and products.

See also Kwikset Smartkey Locks - Making Keys

Kwikset Smartkey Fault


Kwikset Smartkey Non-Destructive Entry

Kwikset Smartkey Problems.... (Update)

8/23/2018 UPDATE: We just updated the video above to a better video from our colleague Terry Whin-Yates.

The original post, including many comments from viewers can be found here.

The post in the link above is by far, the most popular and frequently viewed post on this website.




Came across an interesting blogpost today that has several comments by product users, all complaining about similar problems shortly after installing Kwikset Smartkey locks.

One such comment by a poster....

"Our smartkey failed this evening. We locked both deadbolt and door as we left, came home to locked out. I called kwikset and after working with them on the phone trying to wiggle the key to the 1/4 turn position to try and get it to the learn position – nothing worked. The customer support person said since we had keys duplicated using the grinding method instead of having a locksmith stamp them out the keys had made the cams in the lock out of alignment. I asked CS how we will get in if we are on the OUTSIDE wanting in and he said we would have to either find another way in or drill out the cylinder. They are sending a replacement cylinder. No thanks – I don’t want to take the chance."

Another...

"My husband just bought this and installed it yesterday. While “rekeying” to our key, it stopped working! Now both the key that came with it doesn’t open the door nor the new key. I was looking for the company’s website for troubleshooting the problem and found this! Glad we kept the receipt as this installation is not continuing! Thank you all for commenting! You are saving more people from getting ripped off with this lock!"

Another...

"What a nightmare.My baby boy moves out to his first house and buys the kwikset smartkey to assure his security.comes home one night,pouring down rain and 28 degrees outside cant get in the house the key doesnt fit the lock .He has to sleep out in the car all night long.what a nightmare.never again will a smartkey be bought especially $80.00.there needs to be a recall on the kwikset smartkey.what a let down."

Another...

"What a joke, installed YESTERDAY, worked perfectly fine until coming home today with groceries and a 6 month old, to find out our key no longer worked. Was told by customer service that this is NOT an issue and people do not have this problem (Obviously I told him to check this website, because he was wrong)

Option one, I can take the deadbolt off my front door to bring to Home Depot and have them fix the lock, which would leave my house unsecure as there would be NO lock on my door. The other option is to wait 5-7 days for a new lock from them. He said the new lock they will send me is more efficient then the one month old lock already installed and he guarantees it will not have this problem.

In the meantime, how the heck am I supposed to get in and out of my house if my lock doesn’t work?

WHAT A JOKE! Take these stupid things offffff the market"

Another...

" I received the new smart key cylinder from

Kwieset and installed it on the front door. From the get-go I had problems, only some of the existing keys worked. Bought new keys and they seemed to work better for a short time. Now they are giving me problems. I have to jiggle them inside the lock to unlock the door and even now they are giving me problems. Finally I had enough: no trust in the lock and never knew when I would be locked out again. I took the smart key cylinder out and installed the old lock, which is a non smart key. At least now I have peace of mind that it will always work. I am keeping the old smart key locks, because I know with all the problems that everybody is having, there has to be a recall and maybe I can get my money back, but I will not hold my breath. Keep complaining to Kwikset about the so called smart key. I wasn’t very smart to buy it in the first place."

Many people seem to think that locksmith services are too expensive. In fact locksmith services are often cheaper than purchasing the DIY products from the big box hardware stores, because locksmiths have taken the time and training to master their product lines. Installation, service, maintenance all taken care of by a true technician with experience in the field.

I understand the perception that DIY is often cheaper, but realistically the locksmith (one of the oldest professions) has deliberately trained to service, advise and protect consumers from the poor advice and suggestions often received at the big box stores from untrained, unknowing part time sales assistants.

I regularly see both Kwikset Smartkey and Schlage Securekey products in the field. Often they are purchased by consumers at the big box hardware stores because most locksmiths refuse to stock them.

I can easily reset the tumblers for clients, often because they have lost the reset tool for the Kwikset or are simply unaware that the process is uncomplicated. The Schlage Securekey is a little more complicated process to re-key, but this is because many customers no longer have access to the blue reset key.

For the better (and often cheaper) products, visit your local locksmith today and find out the why's and how's behind purchasing suitable functional and correct locking systems and products.

See also Kwikset Smartkey Locks - Making Keys

Kwikset Smartkey Fault

Kwikset Smartkey Problems Continues To Lead Researchers Here...

Our post from a few years ago about Kwikset Smartkey Problems, continues to send a great many visitors to this site.

Essentially, the post includes a video of the primary issue, with some customers comments included. I'm sure if you continue to search the web, you will find numerous other web logs from people who also commented on the increasing number of problems.

I have determined through trial and error and talking with many clients, that the primary issue people face, is the ability to get duplicate working keys for their Kwikset Smartkey Locks.

If you require duplicate keys for your Kwikset Smartkey Locks, be sure to visit your local locksmith and deliberately ask for factory produced original Kwikset keyblanks. And then ask to have your key originated, instead of duplicated. A new factory originated Kwikset Smartkey blank, cut to code on a code machine will work simpler and easier with much more reliability than any duplicated copy.

Be sure to ask for original factory Kwikset keyblanks and not after market copies (like Ilco or Axxess or similar).

Now, I realize that it may not be convenient for you to look for your nearest locksmith shop, but you already decided to purchase your Kwikset Smartkey product from somewhere other than a locksmith and most probably because you intended on saving some money.

You know what that says, right?


Paying Peanuts, Gets You Monkeys!

Kwikset Smartkey - More Problems

Kwikset Smartkey Problems is one of the leading search engine keywords that brings people to this site.

Many people get to this page and leave a comment or read other pages within.

Mark Tobias and his team of researchers just released an updated story (see Source below) about a new hack that renders the security of almost any Kwikset, Baldwin or Weiser lock system, that essentially use the Smartkey platform, easily defeated with virtually no damage.

I am not sure how long the video will be active, but if you are a Kwikset Smartkey owner or are contemplating buying one, you really need to be made aware of this products shortcomings.

(source...)

Kwikset Smart Key - Making Keys

Kwikset Smartkey Locks have been on the market a few years now. Many of these locks have been purchased at the big box hardware stores, without any clue as to the procedure for replacing lost keys.

The lock is able to rekeyed but it is fundamental to have at least one working key.

The use of the above pictured reset tool is required to make a key when all existing keys have been lost.

First, the door it is fitted to needs to be unlocked. The lock must be dismantled and the cylinder removed.

The cylinder is then inserted correctly into the cradle and the actuator turned to the reset position. Insert a new precut key and rekey to same.

Remove cylinder and replace in lock.

In future, you can still rekey this lock provided you have at least one working key.

See also Kwikset Smartkey Fault

Schlage Securekey Problems

Baldwin To Use Kwikset

Schlage Securekey Fault

Kwikset Smartkey Problems

Schlage Securekey Bumped

Amazon Key - Now Operable With Multiple Brands Of Hardware

We have previously written articles about the Amazon Key service and various products included therein.

See Amazon Key

Many homeowners are choosing to allow Amazon access to their private dwellings, to enable more secure delivery of products ordered through the Amazon marketplace.

We previously discussed the failings of this endeavor, including our opinions that having and using this service, reduces any security of your home or office. While using the camera, can be advantageous in identifying the delivery person and whomever entering your premises, do you really want almost anyone enjoying unfettered access to your private abode?

Also, subscribing to this service involves monthly access fees for connecting cameras and door locks to the Amazon Cloud. You can opt to not pay a monthly access fee, but images are stored only for 24 hours.

According to the website (in the source below), Amazon Key products need to be a single cylinder deadbolt (electronic) and separate from the operating handle hardware.

Amazon suggest on their website that to be able to use and operate the Amazon Key system, a would be user must use the product on a door that is 1-3/8" - 2" thick, be only a deadbolt (electronic) and separate from the handle hardware. You cannot use the service with French (double) doors, Rim (surface mounted) locks or mortise locksets.

The lock compatibility diagram above is a little misleading because it shows the deadbolt with a lockable lever handle lock. That scenario means that you must leave your handle lock unlocked, when allowing the Amazon Key service to operate. Will you remember to leave the handle unlocked?

The most suitable option here, would be to change your operating handle from a lockable version to a passage version, to ensure the handle remains unlocked and not lockable.

Amazon are suggesting that the Amazon Key program be operated using one of the following types of locks.

Kwikset Smartcode 916

Kwikset Obsidian

Kwikset Smartcode 914

Yale Assure 216

Yale Assure 226

Yale Assure 256

Each of the models above must be the Amazon Key edition of those locks.

To convert your existing deadbolt lock to a compatible Amazon Key serviceable lock, you would first require to already be using a Kwikset brand deadbolt on your door. And use the Kwikset Convert kit installed in place of your existing turn button. The Kwikset Convert kit is Amazon's version of the popular August Lock and similar to the Lockitron product.

Apparently, the Amazon Key service is also designed to operate with the Alexa Smart Home Speaker, which allows you to voice control your connected devices.

The Kwikset SmartKey system is well know across the market for it's shortcomings and problems. Our most popular post Kwikset Smartkey Problems has gone viral, chalking up over 100,000 views to date and is lately averaging 97 views a day.

Not mentioned in almost every article we read online, is the troubleshooting issues including but not limited to weathering, battery failure, house movement/building construction issues and improper door alignment issues that affect continued operation of electronic operated deadbolt locks.

As door repairers and locksmith technicians, we specialize in repairing and adjusting a great many doors around our geographic region. Most common, is the occurrence of door alignment, where the door will move and the lock does not line up with the strike plate. While repairing this issue is often straightforward, the inconvenience to the consumer, by being unable to lock their doors becomes a recurring nightmare. Many of our customers, who purchase battery powered door locks will often replace the batteries about two or three times before deciding that the added cost and inconvenience becomes too much of a chore, especially when they can not be confident and assured that their door is actually secure. They will most often revert to mechanically locking the deadbolt with their mechanical key, ensuring they "know" their door is secure.

It seems like a great idea to enjoy the experience of keyless and wireless operating door locks, except for the long term implications of poorly fitted doors and insufficient manufacturing quality of hardware aimed at securing our homes, families and lives.

Kwikset Kevo - Bluetooth Enabled Deadbolt

Kwikset are soon to release (October 31st, 2013) a new version of their electronic deadbolt entry system.

Called Kevo, this new product is especially designed with an included Bluetooth transceiver, enabling hands free and wireless key-free access control to residences.

In keeping with other modern electronic deadbolt systems, Kwikset have chosen to include their patented Smartkey technology cylinders into the key portion of the lock.

It is quite well understood across the locksmith and residential security products markets that the Kwikset Smartkey products have some inherent faults that render the security of their products, ineffective. We have mentioned in this blog before and repeatedly about some of these faults and issues. We receive a significant and increasing number of hits to this site about Kwikset Smartkey Problems. Recently an issue has surfaced that allows the locks to be bypassed with absolutely no visible damage to the mechanism, without picking or bumping the locks.

We include a video of this new product after the jump...

Electronic Locks - Wireless Or Wired Are Not A Very Green Oriented Product

 It seems that wireless or wired electronic locks are all the rage today in this rapidly progressing tech-electronic age we are in. Products like the Lockwood 001T, pictured here use a battery pack to offer keyless access control options.

But in recent years, many discussions continue to be held about green, ecological alternatives that cause no drain on power or grid electricity supplies.

Many customers seem to be considering the use of wireless battery powered products or even hard wired lock systems to add so called "convenience" to their lives.

While it is understandable that some systems can add convenience and access control to our homes and offices, the available products are not really "green" alternatives.

 The August Lock, came out a little while back, offering the ability to have a keyless/smartphone connected access control solution.

The product is very intelligently designed and may offer concerned customers the alternative they are seeking, however it is worth remembering that batteries require replacing every so often. What happens when your smartphone battery has run out? What happens when the products battery pack loses power?
How do you operate the product without a mechanical "keyed" back up?

The increasing evidence of smartphone theft and the quantity of known hacks, presents problems that many consumers may not have considered.

 At least Kwikset, are including their mechanical "keyed" cylinder in many of their Bluetooth and wireless battery powered products, even though the Kwikset Smartkey product has a poor track record of quality and is too easily compromised.

The Kwikset Kevo product was released last October. It is a Bluetooth, battery powered deadbolt that can be operated by a connected Bluetooth device (smartphone). It also comes with the Kwikset Smartkey cylinder, enabling a mechanical backup solution, even though there are many published records of the Smartkey problems, in the news.

Certainly there are many and varied options for wireless, keypad controlled, keyless solutions, but the quality of manufacture still leaves much to be desired in terms of quality and sustainability.

Many manufacturers continue to bring out ever increasing product options to whet the appetites of consumers.

But not too many are including the necessary mechanical keyed component as a backup.

I realise that many customers are impressed with the ability to grant access to certain people and then change that access on the fly, but the use of electronic products is not a "green" consideration, is it?

Search Results for March 2011

It is said (somewhere) that a website is best measured by it's success at being found.

I use Google Analytics to measure the depth of this sites penetration into the world wide web. GA gives an unbiased statistical report of your site's effectiveness at being found.

It does seem that this site is beginning to be found more often by searchers seeking answers to their inquiries or questions. This makes me happy to see the fruits of my labor (writing the content) actually benefiting someone.

March 2011 proved an interesting month with some varied results from last month.

As popular as ever and continuing to increase it's presence, is our article on Schlage Securekey Problems.

This month, Koowy starts to become more popular.

Kwikset Smartkey Problems continues to impress with it's hierarchy in our statistics although the quantity of searches in comparison to Schlage is significantly less. I suggest that this may be because the Kwikset locks appear to suffer from less problems. Whereas I am loathed to recommend the product line because it is NOT secure, I think it is better than the Schlage comparison.

As you can see in the table, our articles on Pocket Door Locks With Key continues to impress. It is most likely because competing product lines are not as stylish, simple and easy to install or as competitively priced.

The results for March are indeed impressive, in my opinion. 1627 visits : 2.19 pages per visit : 45.91% bounce rate. The bounce rate is an important indicator because it proves that searchers are not just staying on the landing page, rather they are finding the landing page of enough interest that leads them to visit other pages.

April is proving slightly different results, wait and see.

Kwikset Smartkey Fault... more problems

I certainly hope you havent invested in the latest Kwikset Smartkey technology. The problems with this product continue to mount.

Baldwin products were recently purchased by the same parent company as Kwikset and have started making their locks and hardware using the same types of cylinders.

If you purchase new products from any of these related manufacturers, you need to be aware that the techniques for opening these locks are too easy to duplicate.

(source...)

Most Popular Posts This Week

Pictured to the left here are the statistics for the past week of the most popular posts of the week.

In order of popularity they are:

Kwikset Smartkey Problems

Schlage Securekey Problems

Schlage Securekey Fault

How Much Does It Cost To Change Locks?

Mebeam Now Koowy

Pocket Door Locks With A Key - UPDATE

Breaking News Bilock For Kwikset

How Much Does It Cost To Change A Lock

Bilock - Key Of The Future, Here Today

We have been asked a few times to show the most popular posts of all time according to our Google Analytics data. This will happen in a follow up post.

Schlage Securekey - coming soon

Schlage, hot on the heels of Kwikset, introduce their own field re-keyable locksets.

I find it rather interesting that many of these types of products are finding their way to market (now - since bump keys, showed why the previous products were infantile)

To be honest, whereas there may be a market for these products, more often we locksmiths are finding that many homeowners do not know they have "that" kind of lock and still will call us to rekey their locks.

Wait until you lose your key.

I havent seen the specs on this product yet, but they say that it is bump proof and pick resistant, but I suggest that it would actually be rather easy to pick (given the quality of many modern day Schlage products) and someone could easily lock you out of your house.

The extra security may or may not be worth it to you, but if you want excellent security for a competitive price with all the abilities that this product brings, look at Bilock. It has been around for decades and has proven itself the world over for it's quality, aesthetic value, ease of use and reliability.

See also Schlage Securekey Problems

See also Kwikset Smartkey problems

(source...)

Search Engine Statistics For July 2011

Okay! here are the statistics from Google Analytics that indicate the top 10 popular search terms people used in search engines that lead them to this site, during July 2011.

Kwikset Smartkey Problems leads the field during July followed closely by Schlage Securekey Problems. However Schlage is mentioned 5 other times in the top 10.

The knowledge that Schlage has decided to discontinue their Securekey line omens well for consumers. No more trash can quality product will spell a more content marketplace.

Nearly 2000 searches in July with a bounce rate of 72% indicates that many people are finding suitable answers to their search queries here.

We have noticed a slight uptick in projects completed in July and August has proved stellar too.

We put this down to consumers becoming more savvy in their searching and realizing that we at Locks210.com can actually complete their requested projects in more timely and cost effective methods than many of our competitors.

Our Most Popular Posts Of All Time...

Pictured above is a list of our all time most popularly viewed posts, including their publication date, pageviews and number of comments.

When we began writing this weblog, we hoped to receive a few visits from readers of the world wide web and are reasonably happy with our progress.

When we began writing this blog in 2007, we thought it might provide our main website and consequently our penetration into the wider market, we had no idea that it would prove as popular as it has. While we could be posting more often, for being a micro-business, we just havent the staffing levels to support enough authors, editors and trained staff to operate the multiple tasks needed to keep the business operating. Therefore, we are only finding limited time to write new content.

You are welcome to click on each page link provided below and read the articles our visitors have found and continue to find most popular...

Kwikset SmartKey Problems

Schlage Securekey Problems...

Contagion

Credit Cards Used To Duplicate Keys

Bicycle Lock - A New Adaption

The Gun Debate Rages On And On...

Lockwood 7444 Keyed Pocket Door Lock

Bicycle Security - A New Look At The Infiniti3D System

Pocket Door Locks With Key - UPDATE

Schlage Securekey Fault

Schlage Securekey Bumped

The new style Schlage Securekey Lock is the subject of much discussion recently and our post on Schlage Securekey Problems is one of this sites most popular posts. As popular is this sites post on Kwikset Smartkey Problems.

The above video shows how easily the Schlage Securekey Lock can be bumped. It was believed that Schlage's motivation for releasing this lock was to thwart the bump key phenomenon and to also provide the owner with the ability to rekey their own lock, rather than calling the services of a professional locksmith.

The quantity of issues with this product are mounting daily and this new example of the ease in bypassing/bumping or manipulating the lock, should be an indication to prospective buyers of what not to purchase.

These locks are primarily available at big box hardware stores like Home Depot and Lowes. No self-respecting, ethical, honest retailer can offer this product for sale in my opinion.

Schlage Securekey Fault

Was called to a real estate agents listing to gain entry, due to a supposedly faulty lock and this is what I found. (I apologise for the sideways video - still getting used to the camera)

I walked up to the door and found this exact scenario. A brand new Schlage Securekey deadbolt installed. The agent indicated that their key (inside the box) was not working. They needed entry and repair/replace.

Having seen the same entry technique used on Kwikset Smartkey locks, I thought I'd try the same technique.

Lo and behold!

Of course I replace the lock with a better quality lock (which by the way was considerably more competitively priced).

See Also:

Schlage Securekey Bumped

EDIT** 10/25/10

We dissected the faulty product to determine what failed. In this case, it appears that the correct key was withdrawn upside down, causing the internal parts to dislodge. The core is composed of pot metal combined with plastic. One of the two sidebars was worn out. I suggest this lock was no more than 2 weeks old.

EDIT** 11/04/10

Significant interest has been generated by this post recently. I should point out, that it could be that this particular product might have been faulty and might not necessarily be an across the board indictment against all the Schlage Securekey hardware line. I have heard recently of similar problems experienced by other users, but I cannot verify the accuracy of those comments.

EDIT** 11/07/10

I am receiving a significant quantity of hits here searching for master keying availability of Schlage Securekey products. Schlage Securekey products CANNOT be master keyed. It is physically impossible to key the locks to more than one different key.